Contact & Fees
How to reach me, what the consultation costs, and what’s included in the price.
How to reach me
For questions about the service, lost documents, invoices. I reply within 1–2 business days.
Technical support
Only for issues with payment or the form — it’s stuck, photos won’t upload, the email never arrived.
Emergencies
Difficulty breathing, facial swelling, a sudden widespread rash with fever — call 112 (the emergency number across Romania and the EU), don’t wait for an email reply.
What I can and can’t help with by email
Worth saying plainly, so you’re not waiting for an answer that can’t come by email.
I’ll answer by email about:
- how the service works and what you receive
- fees, invoices, payment issues
- lost documents — I’ll send you a new link
- technical issues with the form or uploading photos
- questions about a treatment I’ve already prescribed you, within your
30 days of support
I can’t resolve by email:
- a diagnosis, even a tentative one
- assessing a photo sent by email
- a prescription or treatment recommendation
- my opinion on a problem I haven’t formally evaluated
history, allergies, current medication, pregnancy or breastfeeding status, and what
you’ve already tried — exactly what the form collects. An opinion based on half the
information is more dangerous than none at all. And just as important, a medical act
has to be documented and recorded, which an email doesn’t do.
Fee
You send photos and describe the problem. Diagnosis, treatment plan and prescription within 24 hours, plus 30 days of support.
200RON (about €40)
Start
One fixed price. Charged in Romanian lei; your bank converts the amount. After the 30 days of support, a reassessment or a prescription renewal is a new consultation, at the same price.
What’s included, at no extra cost
- every document that results from the consultation — diagnosis, treatment plan,
prescription, referral letter if needed. The price is the same no matter how
many you end up with. - any additional photos I ask for, if the first ones aren’t clear enough
- interpreting recent lab results, or ones I ask you to get
- 30 days of email support for the prescribed treatment
- a reply telling you an in-person exam is needed, with guidance and a referral
letter. You won’t be asked to pay again just to find this out. - if a diagnosis can’t be made from the photos, even after new ones,
you get your money back
Payment
Payments are processed through Stripe, with any bank card. Card
details never pass through this site and never reach me directly. Apple Pay and
Google Pay are also accepted.
Payment is made at the last step of the form. Service begins immediately after
payment is confirmed — full terms are in the
cancellation policy (in Romanian).
Frequently asked questions
Can I get an invoice?
Yes. Email me your billing details — for an individual, your name and address;
for a company, the company name, registration number and registered address.
I lost the email with my documents. What do I do?
Email me and you’ll get a new link. Nothing is lost — your documents stay on
file, and the link can be regenerated at any time.
Can I get a refund?
Service begins immediately after payment, and once the documents have been
issued the consultation is considered completed.
You get a full refund if a diagnosis can’t be made from the photos, even after I’ve
asked for new ones, and in case of a duplicate or incorrect charge. All cases are in the
cancellation policy (in Romanian).
Are the prescriptions reimbursed by insurance?
No. This is a private, self-pay service — it isn’t covered by any health insurance,
so medication is paid for in full at the pharmacy.
Can we do a video call instead?
Video calls can’t be booked directly. For almost all skin problems, the photos and
the form lead to the same diagnosis and treatment. If, after looking at your case,
I think a video call would help, I’ll suggest it and we’ll agree on a time.
How long does it take to get a reply to an email?
One to two business days. The 24-hour guarantee applies to
paid consultations, not to general correspondence.
If you have a skin problem and don’t know where to start, start with the form.